Technically, every company that has customers should be thinking about asset management, no matter which sector they work in. The assets companies rely on to produce and maintain their products or services have a direct effect on customer satisfaction.

But without proper asset tracking, facilities, in particular, can lose precious time and money — and behind the scenes isn’t the only place they’ll end up falling short. When facilities have to make new orders for assets they’ve lost track of, that’s time they could be spending improving their customer service or customer-facing products. For example, when offices are in disrepair, or a vehicle out of order, or a user unfriendly website is in need of an update because customers can barely use it, these situations and more make facilities look bad but also highly disorganized to their customers. Therefore, facilities not only need a good asset management solution, but they need one that’s robust enough to meet their needs while being easy to operate, so as not to pull more attention away from customers.

At SmartX HUB Platform, we realize that our customer base isn’t only comprised of our clients themselves, but our client’s clients. They’re the ones feeling the direct impact of how well our software works. We know that if it doesn’t make asset management easy for our customers to implement, their customers will know it. With that in mind, here are some of the features our asset management solution offers that have a direct impact on the customers of our customers: