The customer: MAGRABi
MAGRABi is one of the Middle East's most prominent optical and eye-care groups, operating over 290 retail stores and 25 hospitals and clinics across Saudi Arabia, the UAE, Egypt, Qatar, Kuwait and Bahrain. Managing medical assets across such a distributed network was a significant challenge.
SmartX HUB provided the visibility they needed — a unified asset management ecosystem spanning every site and system.
Disconnected audits, redundant purchases
MAGRABi's manual audit process was complex and disconnected from a central database. Asset transfers between clinics and hospitals lacked reliable tracking, making it impossible to know where equipment was at any given time. The result: redundant purchases, inefficient utilization and a lack of accountability in asset management.
Disconnected audits
Manual audits weren't linked to any central database.
Untracked transfers
Transfers between sites lacked reliable tracking.
Redundant purchases
No visibility led to buying equipment the group already owned.
No accountability
Utilization was inefficient and accountability was missing.

