Customer Case · Clinical Engineering & Equipment Safety

How Grupo Pulsa Cut Maintenance Costs by 35% with SmartX HUB's Clinical Engineering Platform

Latin America's largest blood-bank network replaced a patchwork of vendors with one intelligent clinical-engineering platform — cutting maintenance costs by 35% while ensuring full regulatory compliance.

Largest blood bank in LatAm 18 states, 100+ cities 35% lower costs
Introduction

The customer: Grupo Pulsa

Grupo Pulsa is the largest blood-bank network in Latin America, born from the merger of Grupo H. Hemo and Grupo Vita. With a presence in 18 Brazilian states and over 100 cities, Pulsa manages a vast fleet of critical medical equipment that must comply with stringent regulatory standards.

Fragmented management across multiple vendors was driving up costs and creating compliance risks — until SmartX HUB transformed their entire clinical-engineering operation with an integrated maintenance and asset platform.

The Challenge

Fragmented across too many vendors

Before partnering with SmartX Technology, Grupo Pulsa's clinical-engineering management was fragmented. Different vendors handled calibration, maintenance and auditing — resulting in inconsistent service quality, inefficient processes and increased regulatory risk. Without a centralized system, maintaining compliance with Brazilian regulations (RDC 509/21, NBR 15943 and NBR 17025) was difficult, emergency repair costs were escalating, and equipment downtime was affecting operations.

Too many vendors

Calibration, maintenance and audits were split across vendors.

Compliance risk

Hard to meet RDC 509/21, NBR 15943 and NBR 17025 without a central system.

Escalating repair costs

Emergency repair costs kept climbing without preventive control.

Equipment downtime

Downtime from failures was directly affecting operations.

The Solution

One platform for the full clinical-engineering lifecycle

SmartX HUB was deployed as a comprehensive integrated platform covering the entire lifecycle of clinical-engineering management — from a single dashboard to boots-on-the-ground technicians, across 12,000 medical devices in 18 states.

Centralized Platform

Inventory control, maintenance scheduling and regulatory-compliance tracking in one place — 12,000 devices on a single register.

Calibration & Metrology

Every instrument with its own scales, reference points and maximum permissible error, certificates sealed for audit. See how calibration works.

Remote Clinical Engineering

Specialized support from SmartX Technology clinical-engineering experts, without a technician on every site.

Field Technical Services

On-site preventive maintenance, calibration and corrective repairs, dispatched from the same work-order engine.

Real-Time Monitoring

Detects and prevents failures before they cause equipment downtime, on the same record as the maintenance history.

Automated Auditing

Continuous compliance with RDC 509/21, ABNT NBR 15943 and ABNT NBR ISO/IEC 17025 — evidence produced by the work, not assembled afterwards.

Location is the foundation, not the finish line

Knowing where a device is only matters if you can keep it working and compliant. SmartX HUB paired real-time asset visibility with preventive maintenance, calibration, remote engineering and automated auditing — so Pulsa didn’t just track equipment, it kept it running, calibrated and audit-ready across 18 states.

Implementation & Results

Measurable, transformative results

12,000
medical devices under calibration control
35%
lower maintenance costs
18
states covered
100%
regulatory compliance
  • 35% reduction in maintenance and emergency-repair costs.
  • 12,000 medical devices on one calibration register, each with its own scales, reference points and certificate history.
  • Automated, standardized technical services replacing the previous patchwork of vendors.
  • Full regulatory compliance with RDC 509/21, ABNT NBR 15943 and ABNT NBR ISO/IEC 17025, across all facilities.
  • Enhanced availability and traceability, significantly reducing equipment downtime.
Conclusion

Clinical engineering, consolidated and intelligent

With SmartX HUB, Grupo Pulsa consolidated its entire clinical-engineering operation into a single, intelligent platform — gaining more control, efficiency and security while ensuring optimized utilization of medical equipment. For healthcare organizations managing large equipment fleets across multiple locations, this case demonstrates the power of centralized, IoT-driven asset management.

Explore related capabilities: CMMS & Maintenance, Calibration Management, Real-Time Asset Tracking and Asset Utilization.

Streamline your clinical engineering

See how SmartX HUB consolidates maintenance, calibration and compliance into one intelligent platform — cutting costs and keeping equipment audit-ready.