Introduction
The customer: DrogaRaia
DrogaRaia is one of Brazil's leading pharmacy chains, with an extensive network of over 2,500 stores nationwide. Managing the IT infrastructure that powers this vast retail operation — from computers and POS terminals to networking equipment — required a solution that could scale.
SmartX HUB delivered automated, real-time IT asset management across the entire chain, built on asset register and lifecycle management.
The Challenge
Pen and paper across 2,500 locations
DrogaRaia's IT teams were handling each asset physically — recording serial numbers, configuration specs and custody-chain information using pen and paper. This manual process was time-consuming, error-prone and made it nearly impossible to maintain accurate, real-time records across 2,500 locations. The lack of automation created compliance risks with fiscal regulations and made chain-of-custody documentation unreliable.
Pen-and-paper records
Serial numbers and specs logged by hand, store by store.
Error-prone & slow
Manual entry was time-consuming and full of inaccuracies.
Compliance risk
Fiscal-regulation compliance was hard to guarantee at scale.
Unreliable custody
Chain-of-custody documentation couldn't be trusted.
