Customer Case · RFID Asset Management

How Bain & Company Gained Complete Asset Visibility with RFID and CRM Integration

A leading global consulting firm modernized how it tracks IT equipment, tools and office assets — pairing RFID visibility with CRM-driven work orders so asset management runs itself.

Management Consulting Founded 1973 CRM-integrated RFID

Introduction

The customer: Bain & Company

Bain & Company, a leading global management consulting firm founded in 1973, needed a modern approach to tracking IT equipment, tools, lighting and other assets across their offices.

Through tag8's RFID-powered asset tracking integrated with SmartX HUB technology, Bain achieved complete visibility with CRM-driven work order management — turning real-time asset tracking into automated workflows.

The Challenge

No system, no visibility

Without a system to track and monitor assets, knowing their location, condition, usage and ownership was difficult — leading to asset loss, theft, misplacement and duplication. And without automation, performing and documenting asset operations by hand consumed significant time and effort.

No location visibility

Location, condition, usage and ownership were hard to know.

Loss & theft

Missing visibility led to loss, theft, misplacement and duplication.

Manual operations

Documenting asset operations by hand consumed time and effort.

Slow workflows

No automation meant asset work orders were slow to create and track.

The Solution

RFID visibility, wired into the CRM

tag8's RFID solution, integrated with SmartX HUB, brought every asset online — and, crucially, connected that data to the CRM so tracking automatically becomes action through work orders.

RFID Asset Tracking

RFID tracking of IT equipment, tools, lighting and office assets.

CRM Work Orders

Full CRM integration that creates automated work orders for project managers.

Distributed Deployment

Deployment and collection of assets at customer sites, wherever teams work.

3,000 Assets Tagged

3,000 assets tracked with RFID tags across 2 floors.

2 RFID Handhelds

Two handheld readers for rapid, on-the-spot scanning operations.

Granular Location

Precise, granular location data on every asset movement.

Location is the foundation, not the finish line

Knowing where an asset is matters — but acting on it matters more. By feeding RFID data straight into the CRM, Bain turned every scan into an automated work order for project managers. That's the difference between simply locating assets and actually managing them.

Implementation & Results

Measurable, transformative results

3,000

assets tracked with RFID

floors covered

CRM

automated work orders

Elimination of human errors through automated data entry and verification.
Granular, precise location data on every asset movement.
Automatic anomaly detection for inventory discrepancies.
Enhanced real-time visibility, improving efficiency and stocking accuracy.

Conclusion

Effortless asset management, even for distributed teams

Bain & Company's deployment shows that even consulting firms with distributed, dynamic asset needs benefit from RFID-powered tracking. With CRM integration automating work orders and RFID providing real-time visibility, asset management becomes effortless.

Explore related capabilities: Real-Time Asset Tracking, Asset Inventory Management, and Loss Prevention.

Turn asset tracking into automated action

See how SmartX HUB pairs RFID visibility with CRM-driven work orders — so your assets manage themselves, wherever your teams work.

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About us

SmartX HUB delivers intelligent, real-time IoT and RFID solutions that empower organizations across manufacturing, logistics, healthcare, oil & gas, and more. By integrating smart technology with deep domain expertise, we help companies enhance operational efficiency, ensure compliance, and make data-driven decisions that improve safety, productivity, and asset performance.

From asset tracking and condition monitoring to workforce safety and supply chain automation, our scalable platform puts visibility and control at the core of every process—supporting sustainable, high-performance operations for the demands of the 21st century.

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How Bain & Company Gained Complete Asset Visibility with RFID and CRM Integration

The customer: Bain & Company