How DrogaRaia Manages 18,000+ IT Assets Across 2,500 Pharmacies with SmartX HUB
Introduction
Customer Case: DROGARAIA — IT Asset Management for Retail
DrogaRaia is one of Brazil's leading pharmacy chains, with an extensive network of over 2,500 stores nationwide. Managing the IT infrastructure that powers this vast retail operation — from computers and POS terminals to networking equipment — required a solution that could scale. SmartX HUB delivered automated, real-time IT asset management across the entire chain.
The Challenge
DrogaRaia's IT teams were handling each asset physically, recording serial numbers, configuration specs, and custody chain information using pen and paper. This manual process was time-consuming, error-prone, and made it nearly impossible to maintain accurate, real-time records across 2,500 locations. The lack of automation created compliance risks with fiscal regulations and made chain-of-custody documentation unreliable.
The Solution
SmartX HUB enabled highly automated, real-time IT asset tracking using RFID:
- RFID tagging of all IT assets for instant, contactless identification.
- Automated chain-of-custody tracking documenting every transfer and assignment.
- Real-time asset visualization ensuring security and timely maintenance.
- Compliance reporting for fiscal regulations and IT audit requirements.
- Comprehensive data capture covering maintenance, depreciation, utilization, and audit history.
Implementation and Results
The implementation of SmartX HUB delivered measurable, transformative results for this company:
- Elimination of human errors and improved data quality by removing manual entry and verification.
- Significant time savings with streamlined workflows requiring no extra effort from staff.
- Real-time reporting on maintenance schedules, asset depreciation, utilization rates, and audit compliance.
- Complete chain-of-custody documentation for over 18,000 IT assets across 2,500 stores.
Conclusion
DrogaRaia's deployment proves that RFID-powered IT asset management can scale to thousands of locations while maintaining accuracy and compliance. With SmartX HUB, the pharmacy chain has complete visibility and control over its entire IT infrastructure — from procurement to retirement.
For more details on this innovative project and other initiatives, visit our website and stay tuned for more updates on how our customers continues to lead in safety and operational excellence
About us
SmartX HUB delivers intelligent, real-time IoT and RFID solutions that empower organizations across manufacturing, logistics, healthcare, oil & gas, and more. By integrating smart technology with deep domain expertise, we help companies enhance operational efficiency, ensure compliance, and make data-driven decisions that improve safety, productivity, and asset performance.
From asset tracking and condition monitoring to workforce safety and supply chain automation, our scalable platform puts visibility and control at the core of every process—supporting sustainable, high-performance operations for the demands of the 21st century.
